Departure from Gare du Midi (Brussels)
Shuttles connect Gare du Midi to Charleroi Airport twice a day, every day, at 9:20 a.m. and 6:20 p.m. (journey time: 55 minutes). Online booking is required at least 5 days in advance; no tickets are sold on site. Tickets are valid until 7:00 p.m. Please arrive 15 minutes before departure. Practical information: www.greenbus.be/infos-pratiques or book at www.greenbus.be/reservation.
Departure Express car park (Charleroi)
Shuttles run from Charleroi Airport to Gare du Midi twice a day, every day: 11:20 a.m. and 10:20 p.m. (journey time: 55 minutes). Online booking required at least 5 days in advance; no tickets sold on site. Tickets are valid until 10:00 p.m. Please arrive 15 minutes before departure. Practical information: www.greenbus.be/infos-pratiques or book at www.greenbus.be/reservation.
Article 1. – Definitions and scope of application
1.1. eco Transport/Greenbus, hereinafter referred to as the carrier.
1.2. The principal is the natural or legal person who uses the carrier's services. The carrier may consider as principal any person who places an order: in their own name and on their own behalf or in their own name and on behalf of a third party, unless that person has expressly stated that they are acting as a representative, body of a legal person, agent, in the name and on behalf of a third party. This third party, principal, legal entity or represented party becomes the principal provided that their name and other relevant information are provided to the carrier at the same time as the order is placed.
1.3. These general terms and conditions apply to the occasional passenger transport contract between the carrier, on the one hand, who undertakes to provide a transport service by one or more coaches, with driver(s), and the principal, on the other hand, who has ordered these services.
1.4. Unless otherwise expressly agreed in writing between the two parties, these general terms and conditions shall be deemed to be the only valid terms and conditions.
Article 2. - Commencement of the transport contract
2.1. Upon booking, the carrier shall issue the client with an order form.
2.2. The transport contract shall commence when the customer receives written confirmation of the order issued by the carrier.
2.3. By placing an order, the customer/beneficiary accepts the general terms and conditions of this... [notice, order form or invoice].
Article 3. – Transfer of the transport contract
Article 4.
- Price 4.1. The price agreed in the contract is fixed, subject to obvious clerical errors or a price revision expressly provided for in the contract with its method of calculation and resulting from changes in:
− exchange rates applied to travel and/or;
− transport costs, including fuel costs and/or;
− fees and taxes relating to certain services. The variations referred to also give rise to a reduction in the price. The price set in the general terms and conditions may not under any circumstances be increased during the ... calendar days [20 calendar days may be set as in the law of 16 February 1994] preceding the day of departure. If the increase exceeds ...% of the total price [10% as in the law of 16 February 1994], the customer may terminate the contract without compensation. In this case, the customer is entitled to immediate reimbursement of all sums paid to the carrier.
Article 5.
- Payment 5.1. No services will be provided without a dated and signed purchase order sent to the carrier accompanied by a deposit of ...%, with a minimum of ... euros. Unless expressly agreed otherwise, the balance is payable no later than ... calendar days before the departure date. If the order is placed less than ... calendar days before the departure date, the full price is immediately payable.
5.2. Our invoices are payable in cash or at our offices in Etterbeek.
5.3. Unless otherwise expressly agreed in writing between the two parties, our invoices are payable in cash.
5.4. In the event of non-payment of the invoice on the due date/10 days after the due date, interest on arrears of ...% [at least 4.25%]/year pro rata temporis] shall be payable, automatically and without formal notice.
5.5. In the event of non-payment of a single invoice on the due date, all other invoices, regardless of any payment facilities previously granted, shall become immediately due and payable.
5.6. In the event of non-payment for any reason, the carrier reserves the right to suspend all current orders without formal notice and without compensation. In the event of non-payment by the customer of an invoice amounting to at least ... euros, new orders will be refused, without prejudice to the payment of the amount due, including interest and damages.
5.7. In the event of non-performance by the customer of s
Article 6.
- Complaints 6.1 Complaints prior to the date of departure must be made (in writing or verbally) as soon as possible.
6.2 Complaints during the performance of the transport contract must be made in an appropriate and conclusive manner on site as soon as possible, so that a solution can be found. The beneficiary may contact the carrier (or its representative).
6.3 If the complaint has not been satisfactorily resolved or if it has been materially impossible to make a complaint, a complaint must be made to the carrier by registered letter with acknowledgement of receipt no later than one month after the end of the transport contract. This letter must include as detailed a description as possible of the grievances raised.
6.4 The lodging of complaints shall not affect the carrier's right to claim amounts due for any other reasons..
Article 7.
- Cancellation 7.1. In the event of cancellation of the order by the client less than ... days before the departure date, compensation of 100% will be charged. In the event of cancellation of an order by the client less than ... days before the departure date, compensation of ...% will be charged.
7.2. In the event of cancellation by the carrier for reasons not attributable to the customer, the customer is entitled to immediate reimbursement of all amounts already paid. The client is also entitled to compensation in the event of non-performance of the transport contract, except in cases of non-performance due to force majeure (e.g. accidents, strikes, fog, snow, floods, road works, etc.). This list is provided for information purposes only and is not exhaustive.
Article 8.
– Carrier liability
8.1. The carrier accepts no liability in the event of interruption of the journey and/or delay due to force majeure (e.g. accidents, strikes, fog, snow, floods, road works, etc.). This list is provided for information purposes only and is not exhaustive. Any additional transport or accommodation costs incurred due to an interruption and/or delay resulting from force majeure shall be borne by the customer.
Article 9.
– Responsibility of the principal
9.1. Passengers are required to arrive at the departure point at the time specified in the contract. If they fail to arrive at the place and time specified in the contract, the carrier shall not be required to refund any sums paid or to provide similar transport.
9.2. Passengers are required to comply with basic safety and etiquette rules. Passengers must comply with the rules of the Royal Decree of 15 September 1976 regulating the transport of passengers by tram, pre-metro, metro, bus and coach.
9.3. Smoking is strictly prohibited on board the vehicle.
9.4. If the actions or negligence of the passenger(s) constitute a danger to the safety of other passengers and/or result in physical/moral damage to an employee/agent/contractor of the carrier and/or result in material damage to the vehicle(s) and/or other material damage, the driver reserves the right, under the authority of the carrier, to immediately interrupt the journey for as long as he deems necessary and, if necessary, to return to the place of departure. The principal shall be jointly and severally liable for all such damage.
Article 10. - Luggage (and/or travel items)
10.1. The carrier is liable for loss, damage or theft of luggage (and/or travel items) located in the vehicles or in the boots (or in a trailer) of the vehicle(s) unless proof is provided that the damage, loss or theft was caused by an external factor that cannot be attributed to the carrier (e.g. strike, lockout, war, etc. This list is illustrative and not exhaustive) or that it took all necessary measures to prevent damage to the luggage (and/or travel items). However, the carrier's liability is limited to a maximum of ... euros per person.
10.2. Damage (e.g. scratches) resulting from loading or unloading is always excluded and is not the responsibility of the carrier.
10.3. Bicycles (in a trailer) are also considered travel items and must be declared in advance.
10.4. The carrier is not liable for damage, loss or theft of hand luggage.
10.5. The carrier's representative reserves the right to refuse luggage (and/or travel items) that are not labelled with the owner's name (first name, surname and address). The carrier (or its representative) reserves the right to refuse baggage (and/or travel items) whose weight, size and nature do not correspond to the information on the order form, as well as those deemed dangerous for transport safety.
Article 11. - Jurisdiction
11.1. These general terms and conditions are governed by Belgian law and any dispute relating to this contract shall fall under the exclusive jurisdiction of the courts and tribunals of … .
